(First Aid & Troubleshooting Hub)
"Is your PC slow? Overheating? Internet dropping?... Before heading to a repair center, 90% of issues can be fixed by you!"
At Almasa, our goal isn't just to sell to you, but to empower you. Here are the most common breakdowns and how to fix them yourself like a pro, safely and professionally.
1️⃣ The Recovery Room: My PC is a Turtle (Slow Performance)
The Symptom: You press the power button and go make tea before it actually starts.
🚑 Quick Fix (DIY):
Energy Vampires (Startup Apps): Open Task Manager (Press Ctrl+Shift+Esc), go to the Startup tab, and disable apps you don't need immediately (like Skype or Spotify). You will be amazed by the speed boost!
Digital Bloating: Is your C: Drive red? The system is suffocating! Clean Temp files (Type %temp% in the Start menu and delete everything that appears).
Security Check: Slowness might be caused by a hidden "Mining" virus. Run a full scan using your antivirus software.
⚠️ When to call us?
If you've tried all the above and it's still slow, the solution is likely a hardware upgrade to an SSD or adding more RAM. (Contact us, and we will guide you to the right part).
2️⃣ The Silent Killer: Overheating
The Symptom: Fan noise is very loud, and the device shuts down suddenly.
🚑 Quick Fix (DIY):
CPR (Airflow): Are the vents blocked with dust? Use an air blower (or a hair dryer on the Cool setting) to clean the vents without opening the device if it's still under warranty.
Wrong Posture: Never place a laptop on a bed or blanket! This blocks the breathing pores. Always place it on a desk or a hard surface.
⚠️ When to call us?
If overheating persists, it means the Thermal Paste has dried out and needs replacing, or the fan has failed. This requires a professional technician to open the device.
3️⃣ The Internet Ghost: Unstable Wi-Fi
The Symptom: The signal is there, but there is no internet, or loading is slow.
🚑 Quick Fix (DIY):
The 10-Second Rule: Unplug the power from the router completely, wait 10 seconds, then plug it back in. This clears the router's cache and fixes 80% of freezing issues.
Traffic Jam: Do your neighbors have Wi-Fi? Signals interfere. Go to your router settings and change the Channel from "Auto" to 1, 6, or 11 (the least crowded channels).
⚠️ When to call us?
If the signal is weak in specific rooms, you need an Access Point or a signal booster. (We can help you choose the right spot for it for free).
4️⃣ Code Red: I Spilled Water on My Device! (Liquid Spill)
The nightmare scenario.
🚑 Immediate Action (Save What You Can):
Cut Power Instantly: Unplug the charger and remove the battery (if removable) in a split second. Do not perform a standard Shutdown; cut the power immediately!
Flip It: Turn the device upside down in a "Tent" shape (V-shape) to let the liquid drain away from the motherboard.
The Rice Myth: DO NOT put the device in rice! Rice leaves starch and dust that damage internal components and does not absorb moisture from deep inside.
⚠️ When to call us?
DO NOT try to turn the device on, even if it looks dry. Liquids leave salts that cause Corrosion within days. Send it to our service center immediately for a professional "Chemical Wash."
💡 "Ask an Expert" Service (100% Free)
(Free Online Support)
Because at Almasa we consider you a partner, not just a customer, we have provided a free support channel:
"Tried these steps and the problem persists? Don't worry, we've got your back."
Capture the issue: (A photo of the error message, or a video of the fan noise).
Upload it here: [Button: Chat with Support Engineer on WhatsApp] or [Form: Describe your problem].
The Solution: One of our engineers will reply with solution steps or provide Remote Support if necessary, at no cost.